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　　R=Reservation Clerk 预定员 G=Guest 顾客

　　R：Good morning. Room Reservations . May I help you?

　　您早，客房预订部，请问有什么可以帮助您?

　　G：Yes,I’d like to book a room.

　　我想预订一个房间。

　　R：Thank you, sir. For which date and how many guests will there be in your party?

　　谢谢您。要订在什么时候?您一行有多少人?

　　G：From April 16th to 20th .Just my wife and myself.

　　4 月 16 日到 20 日。只有我和我太太。

　　R：From April 16th to 20th „„ .And which kind of room would you prefer, sir?

　　4 月 16 日到 20 日。请问您想预订哪种房间。

　　G:A Twin，please.

　　R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?

　　请别挂断好吗?我来检查一下是否有空房间。(过来一会儿)让您久等了，先生。我们有空余的双床间，现在价格是每晚 180 美元，这样可以吗?

　　G：Ok, I’ll take it.

　　好的，我订了。

　　R：Thank you ,sir. May I have your name and phone number, please?

　　谢谢您，先生。您能告诉我您的姓名和电话号码吗?

　　G：Sure. May name is Aaron Johnson, and my phone number is 3242-5827.

　　没问题。我叫艾伦.约翰逊，电话是 3242-5827.

　　R：Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?

　　艾伦.约翰逊，电话是 3242-5827。请问怎么拼写您的名字?

　　G：It’s double A,R,O,N.

　　两个 A,R,O,N。

　　R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?

　　两个 A,R,O,N。谢谢您，约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?

　　G：Around 9 p.m.

　　大约晚上 9 点。

　　R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?

　　约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。您若做了担保预订，我们可以整夜都保留您的预订。您愿意用信用卡做担保预订吗?

　　G：Fine. Do you accept American Express?

　　好的。你们酒店接受美国运通卡吗?

　　R：Yes. May I know the number?

　　接受，请问信用卡号是多少?

　　G：It’s 134986

　　号码是 134986.

　　R：Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.

　　谢谢您，约翰逊先生。您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。您若不能如其到达，请务必在 16 日下午 6 点前通知我们。感谢您的电话，我们期待能为您服务。